REFUND POLICY
Refund Policy - Dream Decor
At Dream Decor, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help. Please review our refund policy below.
Returns & Refunds
- Eligibility: To be eligible for a return, items must be unused, in the same condition that you received them, and in the original packaging. Some items, such as personalized or custom-made products, may not be eligible for return or refund. Please check individual product descriptions for specific return guidelines.
- Return Window: You have 30 days from the date of delivery to request a return for a refund or exchange.
How to Return an Item
- Contact Us: Please reach out to our customer support team at [Your Email] with your order number and reason for the return.
- Return Authorization: Once your return request is approved, we will send you a Return Authorization (RA) number and instructions on how to return your item.
- Shipping the Item Back: You are responsible for the shipping costs associated with returning the item unless the return is due to a mistake on our part (e.g., damaged or incorrect items).
- Refund Processing: Once we receive the returned item in its original condition, we will process your refund to the original payment method. Refunds typically take 5-7 business days to appear in your account, depending on your bank or payment provider.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will offer you a full refund or send a replacement at no extra cost. To expedite the process, please provide photos of the damaged item and its packaging.
Exchanges
If you wish to exchange an item, please contact us within 30 days of delivery. We’ll guide you through the process of returning the original item and placing a new order for the exchange.
Non-Refundable Items
Certain items may not be eligible for a refund, including but not limited to:
- Personalized or custom-made products
- Gift cards
- Final sale items
Please refer to the product description for any specific non-refundable items.
Cancellation of Orders
If you wish to cancel your order, please contact us immediately. Orders that have already been shipped cannot be canceled. Once your order is shipped, the normal return policy will apply.
Refund Policy Updates
We may update our refund policy from time to time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting.
Contact Us
If you have any questions or need further assistance regarding returns, exchanges, or refunds, please reach out to our customer service team:
Email: antoniol3562@icloud.com
Phone:+6314491500
= 6314491500
Address: [Your Physical Address]